By using the site, you are accepting the following terms and conditions:


The material featured on this site is the copyright of Nevalea Alpacas unless otherwise indicated. The content of this website may be reproduced free of charge in any format or medium, provided it is used for non-commercial, informational purposes only. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address. The product designs featured on this site are the copyright of Nevalea Alpacas and must not be reproduced, you must contact Nevalea Alpacas to gain authorisation to reproduce any of the product designs.

Names, images, and logos

The names, images, and logos identifying Nevalea Alpacas and any of its subsidiaries and third parties and their information, products, and services, are proprietary marks of Nevalea Alpacas or third parties. If you have received approval to link to the Nevalea Alpacas website you may use the logo in conjunction with the link only if you have received prior permission to do so. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to the website owner. Explain how and why you wish to use our logo. Please include your name, organisation, telephone number, and email address.


Nevalea Alpacas makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will Nevalea Alpacas be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.

Linking to the website
You must ask permission to link directly to pages hosted on this site. Please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

External links on the website
We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.

Activities & Tours Cancellations

Nevalea Alpacas reserves the right to cancel any tour due unforeseen circumstances and shall not be liable for any loss whatsoever to customers due to a tour cancellation. Therefore Nevalea Alpacas will issue a full refund for tours cancelled by Nevalea Alpacas.

Unless otherwise noted within the tour description, customers can reschedule a tour, please see our your cancellation policy.

No refunds will be made to any customer who fails to show up for a tour at the designated time and place, or who leaves, or otherwise does not use all of the services scheduled to be provided by an excursion. Most tours will operate in a variety of weather conditions, and no refunds will be made to any customer who chooses not to participate in a departing tour due to weather conditions.

The right is reserved by Nevalea Alpacas to withdraw any tour, to change the sequence of tour activities, or to omit specific activities for any reason, including the safety or best interest of the customers.

Order Processing

We will ship your order within seven (7) business days. If for any reason we are unable to dispatch your order within this time we will contact you immediately by email and advise the expected dispatch date.

Delivery Address
It is the customer’s responsibility to ensure their delivery address is correct. If an order is returned to us due to an incorrect customer supplied address the customer will be liable for the costs of re-posting their order.

New Zealand Goods and Services Tax (GST
All prices are in New Zealand dollars and include New Zealand Goods and Services Tax (GST) of 15%.

Government, Customs and Duty

It is the customer’s responsibility to check the requirements for importing our products into the recipient country. We will not be responsible for restrictions, import duties or taxes imposed by a Government or Customs department. Neither are we responsible for delays or losses caused by parcels that are detained or confiscated by Customs or other Government departments. Refunds will not be made for undeliverable or refused shipments unless the goods are returned to us in an unused, unwashed and original condition with all labels still attached within a period of 60 days.

Unclaimed Shipments

If a shipment is unclaimed by a customer in the recipient country and is returned to us through no fault of our own, we are not obligated to provide a refund. We will provide the option of resending the order and any additional shipping costs incurred will be the responsibility of the customer.


New Zealand Orders

All Orders are charged a charged a shipping fee within New Zealand, and an additional rural charge will apply if your order is to be sent to a rural delivery address.   Orders will be sent via New Zealand Post’s Parcel Post, which usually takes 2-7 working days from dispatch.  Urgent orders can be shipped by New Zealand Post Overnight Courier. Additional charges apply for this service.

International Orders

For all International Orders a shipping fee will be charged.  This shipping fee is for sending parcels untracked.

Orders will be sent via New Zealand Post International Air service. Orders will be delivered to most destinations worldwide within 7 to 21 working days from dispatch, depending on the workload of the recipient countries Customs, Postal and Delivery service.

New Zealand Post International Air service provides delivery to door as well as rural areas and PO Boxes worldwide and is untracked.

On customer’s request orders can be shipped by New Zealand Post International Courier Service. Orders will be delivered to most destinations within 3-7 working days from dispatch. There is an additional charge please contact us for a price on this option.


Changing an Order

If you have made a mistake or would like to change an order you have just placed, please call us on +64 7 896 6333 within 12 hours of the order. We will do everything we can to accommodate your request, however items that have already been sent will need to comply with our Returns Policy.