To all our wonderful customers, thank you for shopping with us. If for any reason you have chosen the wrong size or colour of your purchase, we will happily exhange it for another item within 10 working days of receiving your item(s) back in our Farm Shop. Returned item(s) are to be returned in a neatly folded, resellable condition with tags and the correct packaging (i.e. gifts must be returned in the gift box). Please Note that we do not offer returns or exchanges for specially made orders OR our made to order items (Please note, our Men, Women & Children clothing is made to order)
Please note Nevalea Alpacas does not cover return postage costs for returns.
Our returns time frame is 10 working days from when you have received your item. Returns must be in unworn conditions and must have tags attached
You can alternatively physically return item(s) to our Farm Shop for an exchange. Please bring a copy of your receipt with your returned item