To all our wonderful customers, thank you for shopping with us. If for any reason you are not happy with your purchase, we will happily issue a store credit within 10 working days of receiving your item(s) in our Farm Shop. Returned item(s) are to be returned in a neatly folded, resellable condition with tags and the correct packaging (i.e. gifts must be returned in the gift box). Please Note that we do not offer returns or exchanges for specially made orders.

Please note Nevalea Alpacas does not cover return postage costs for returns. The store credit is valid for 6 months from the date of issue and can be used as payment towards any purchase with Nevalea Alpacas except for gift cards.

Our returns time frame is 10 working days from when you have received your item. Returns must be in unworn conditions and must have tags attached

Online returns will receive a store credit via email. Please check your Junk/Spam folder after 10 working days. 

You can alternatively physically return item(s) to our Farm Shop for a store credit or an exchange. Please bring a copy of your receipt with your returned item