Shipping Information
We will ship your order within seven (7) business days. If for any reason we are unable to dispatch your order within this time we will contact you immediately by email and advise the expected dispatch date.
Delivery Address
It is the customer’s responsibility to ensure their delivery address is correct. If an order is returned to us due to an incorrect customer supplied address the customer will be liable for the costs of re-posting their order.
New Zealand Orders
All Orders are charged a flat rate shipping fee within New Zealand of $8.00, and an additional rural charge will apply if your order is to be sent to a rural delivery address, the flat rate rural delivery shipping fee is $10.00. Orders will be sent via New Zealand Post’s Parcel Post, which usually takes 2-7 working days from dispatch. Urgent orders can be shipped by New Zealand Post Overnight Courier. Additional charges apply for this service.
Please Note if you are not charges either $8.00 Urban or $10.00 Rural, then please contact us, our website calculates the rate using NZ Post Codes and if the website hasn’t recognised your post code it will charge a high rate, email us with your NZ Post Code and we will update it so it doesn’t happen again.
International Orders
For all International Orders a shipping fee will be charged. This shipping fee is for sending parcels untracked.
Orders will be sent via New Zealand Post International Air service. Orders will be delivered to most destinations worldwide within 7 to 21 working days from dispatch, depending on the workload of the recipient countries Customs, Postal and Delivery service.
New Zealand Post International Air service provides delivery to door as well as rural areas and PO Boxes worldwide and is untracked.
On customer’s request orders can be shipped by New Zealand Post International Courier Service with tracking number. Orders will be delivered to most destinations within 3-7 working days from dispatch. There is an additional charge please contact us for a price on this option.